MAINTENANCE SERVICES
  Manufacturers Supported (Current Production and End-of-Life Models:

HPC – High Performance Computers:

  • All Linux Networx
  • All SGI (Except Altix 4700)
  • All IBM
  • All HP
  • Most White-Box Linux Clusters

Visualization Systems:

  • All Linux Networx
  • All SGI (IRIX Systems)
  • All IBM Systems
  • All HP Systems

Enterprise Systems:

  • All IBM Servers
  • All HP Servers
  • All Dell Servers
  • All Cisco Equipment
  • Most Networking Manufacturers
  • Most Storage Manufacturers

     

 

HPC – High Performance Computers and Visualization Systems – More than just hardware Maintenance Support!

When it comes to maintenance support for HPC and Visualization Systems we feel you need more than a break-fix partner. AvarSYS provides all encompassing services and support with 18 years of proven HPC and Visualization experience.

AvarSYS SmartSourcing Support combines HPC Application & System Tuning with Managed Services and X-Party Maintenance, which truly gives proactive services from one point of contact. Our clients enjoy less confusion, downtime and lower costs.

Yes No  
  Comprehensive maintenance programs
Provide options for coverage and program types including on-site, scheduled, depot, parts-care, on-site spares and more.
  HPC expertise
Experience with hardware and HPC software environments including configuration, integration, and tuning for application optimization.
  Remote monitoring and support
Ability to monitor HPC configurations, OS and Database Administration to proactively provide administrative support and remediation.
  Consulting services
Provide a wide array of HPC consulting services for analysis, planning, and implementation to meet complex HPC requirements.
  Technology refresh
Ability to provide open technology choices based on application requirements rather than what hardware vendors dictate.
  Migration services
Ability to map current-state HPC environments to a future-state environment and deliver technical resources for implementation.
  Asset recovery
Programs to reclaim and market excess or out-of-date HPC systems to maximize the return on initial investments.
  Vendor management
The single point-of-contact for all HPC related issues to lower administrative overhead and speed issue resolution.
     
AvarSYS SmartSourcingTM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Enterprise, HPC and Visualization –
Hardware Maintenance Service Levels:

X-partySM Maintenance & Support plans vary based on the equipment, availability requirements and facility location. We have plans to accommodate any budget requirements. If you need technicians with government security clearances, we can provide those upon request.

Our support offerings include:


Get on-hand support for mission-critical systems to keep them continuously running. Our ImmediateCare program gives you the ability to diagnose and fix problems right away, backed by 7 x 24 x 365 technical support and on-site emergency service.


Four-hour target response time from the time of dispatch for onsite help from a trained service professional Monday-Friday between 8:00 a.m. and 5:00 p.m. local time, excluding nationally recognized holidays.


Onsite help from a trained service professional Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding nationally recognized holidays.


If you have the technical expertise in house to handle maintenance issues, you can contract with us to supply parts and components.


Telephone support may be purchased in 5, 10 or 50-hour increments, on two different plans:

  1. If you need 24-hour technical support for critical systems, our international offices provide 7 x 24 x 365 telephone support worldwide.
  2. For less critical support, our Technical Phone Support Center provides assistance during the business hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time (U.S.), excluding nationally recognized U.S. holidays.
    Contact us to see which maintenance plan best fits your organization.

Contact us to see which maintenance plan best fits your organization.

X-PartySM Maintenance & Support Features ImmediateCare CompleteCare Plus CompleteCare PartsCare TelephoneCare
KnowledgeCare Technical Knowledge Base (optional) (optional) (optional) (optional)
On-site technical support N/A N/A
On-site Response Time Less than 24 Hours 4 Hours Next day N/A N/A
Telephone technical support
Help Desk
On-site Spares (PartsCare) (optional) (optional) (optional)
Post-incident reports
Site activity logs
On-site account reviews Monthly Semi-annual Yearly N/A Yearly
Coverage hours 7 x 24 x 365 8am-5pm,
M-F
5 x 24 Varies 7 x 24 x 365
or
9am-6pm ET,
M-F
Telephone Technical Support coverage 7 x 24 x 365 9am-6pm ET,
M-F
9am-6pm ET,
M-F
Varies 7 x 24 x 365
or
9am-6pm ET,
M-F

 


Contact Sales at +1.678/799.7185 or sales@avarsys.com.

   
 
   
  OTHER AVARSYS SOLUTIONS  
  Cluster Computer (HPC)  
  Enterprise  
  Visualization  
  Managed Services  
  Maintenance Services  
  Professional Services  
 
 
 
 
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